Help your student on the path to academic success, and find answers to common questions. 

With an investment in Concordia-Chicago, your child will have:

  • Access to smaller classes and personalized support 
  • Professors who know them personally and are invested in their goals
  • A well-rounded curriculum based on a strong, Christian, liberal arts foundation
  • Student peers who go on to the best graduate schools in the country
  • An affordable education with financial assistance for 100 percent of full-time undergraduates
  • A safe, suburban environment near Chicago, which has the opportunities and academic resources to prepare students for life after graduation.

If you are a parent of a current CUC student, contact the Office of Student Transitions & Family Programs at 708-209-3036.

Frequently Asked Questions

The Family Educational Rights & Privacy Act (FERPA), otherwise known as the Buckley Amendment, is a federal law that ensures the privacy of your student’s educational records. Once a student turns 18, or enters a college or university, they gain primary responsibility for determining who is able to access their educational record. Students and their families will learn more about FERPA and students will receive a release form. More information about FERPA, and the Office overseeing compliance, can be found here.

Once your son or daughter is admitted to CUC, you can take advantage of Concordia Connect to help your college-bound high school student stay on track with various deadlines. However, once your son or daughter goes through Jump Start, they will then be considered a student and parents will no longer have access to Concordia Connect.

Jump Start is required for all new students entering Concordia University Chicago. This program is uniquely designed to set your student up for success.  Within the Jump Start program they will become familiar with many of the key offices and departments they will need to prepare for the upcoming fall semester. 

The orientation program consists of a series of modules; your student should plan on spending a total of 2 hours competing their Jump Start.  The session links will be active from 9:00 a.m. until 2:00 p.m. (central time).  This experience will include several short videos and a library of resources that will aid in your student’s transition to Concordia-Chicago.  They will have the ability to stop and resume at any time during their Jump Start hours.

Through these modules, they can expect to learn more about:

  • First-year experience course
  • Academic support services
  • Counseling services and health clinic
  • Involvement opportunities
  • Intercollegiate athletics
  • Public safety and parking permits
  • Residence life and meal plans
  • Technology support and resources

IMPORTANT: All first-year students must complete an online math placement exam BEFORE their Academic Advising appointment.  The online ALEKS exam may be repeated up to five times; the highest score will be the one used by academic advising to assist with course placement.

Finally, prior to your student’s jump start orientation date, a representative from the following offices will be contacting them:

  • Academic Advising- finalizing fall class schedule
  • Financial Aid (if applicable) – Highly recommended parents join this conversation with their student
  • Student Business Services (payment plans) – Highly recommended parents join this conversation with their student

We are all very excited to have you as part of our Concordia-Chicago Family! 

Parents are not required to attend but are strongly encouraged to participate in Virtual Jump Start. As a parent, you are also joining the CUC community with your son or daughter. Concordia-Chicago wants you to be knowledgeable about your son or daughter’s experience and the assets that are available to you.

  • To ensure your son or daughter receives the maximum amount of financial aid available, it is recommended to complete the Free Application for Federal Student Aid (FAFSA) form as soon as possible after January 1 of every year. The first step in finishing the FAFSA is to complete your tax return at the start of the year. Learn more about the FAFSA and Concordia University Chicago’s Scholarships and Financial Aid.
  • Pay careful attention to communications from the Office of Financial Planning and note any upcoming deadlines.
  • Maximize your scheduled time with a Financial Planning staff member during Jump Start by completing any requirements ahead of time.
  • You can help your son or daughter weigh the advantages and disadvantages of different types of meal plans, housing options and class selection.

  • We have specific programs for parents at Jump Start and Weeks of Welcome. Much of this programming is social where you meet faculty, staff and other parents.
  • If you are the parent of a student-athlete, consider talking to your son or daughter’s coach to learn about opportunities for involvement.
  • You can keep up to date with general University news by visiting the News & Events page.

Send a Care Package – You’ve Got Mail! Packages, letters and cards from home are delivered daily to the Concordia-Chicago post office and ready for pick-up by students who live on campus. All residential students have a mailbox number. Send your college student a care package, letter or card as often as you like. Students love to receive mail and packages from home! To avoid delays or problems with delivery, address mail/packages to your students with a complete address and mailbox number:

Student’s Full Name
Concordia University
7400 Augusta Street
Box #
River Forest, IL 60305

Make Time to Talk/Chat Online – Consider setting a regular time to talk by phone or chat online with your son or daughter. Each resident student has an assigned landline phone with access to voice mail in their residence hall room. Students have also been provided with a University email address. You can easily find a way to connect that works for your family.

Additional Details

Important Contacts for Parents and Families at Concordia University Chicago

If you have questions or concerns about your student’s CUC experience but you don’t know who to contact, the Division of Student Life and the Dean of Students office are good places to start. The Office of the Dean of Students is open from 8:30 a.m. - 4:30 p.m., Monday through Friday, except on holidays when the University is closed. The phone number is 708-209-3005. Parents of residential students can also be connected to the appropriate residence hall staff members by calling this number.

Additionally, The Office of Student Leadership and Involvement coordinate parent communication and programming. Please contact Joan Henehan, Senior Director of Student Leadership and Development at 708-209-4075 or

In addition, The Office of Student Transitions & Family Programs coordinate parent programming such as Family Weekend and communicate with parents and families through periodic emails and newsletters. You can contact Rachel Tobin, Director of Student Transitions & Family Programs, at 708-209-3036 or

Additional helpful information for parents can be found on the links listed below:

Access to Student Records

The Family Educational Rights & Privacy Act (FERPA), otherwise known as the Buckley Amendment, is a federal law that ensures the privacy of your student’s educational records. Once a student turns 18 or enters a college or university, they gain primary responsibility for determining who is able to access their educational record.

Students will receive a release form when they attend Jump Start and students and their families will learn more about FERPA during the program. More information about FERPA, and the federal office overseeing compliance, can be found on the U.S. Department of Education website.

Helping Your Student Find Solutions

The idea of “challenge and support” (The College Student, Stanford 1962) means that student services staff are available to help your students with all their endeavors (support) while being able to take a step back in order to let your student try new things or take chances (challenge) in order to encourage personal growth and development. This philosophy doesn’t ensure success in everything, but gives students the opportunity to learn with a little help along the way.

Problem Solving

As fewer and fewer students grow up sharing bedrooms and bathrooms, conflicts inevitably arise once students live in the close quarters of a residence hall. In addition, students are expected to work together in class on group projects, serve on committees and groups together, and take on the responsibilities of athletic team membership. Some things to consider when the time comes to help your student problem-solve:

  • Ask him/her about what actions they have already taken.
  • Ask him/her if they have communicated the issue to the person in question.
  • Encourage him/her to put themselves in the other person’s shoes.
  • Ask him/her what would be the ideal situation or what they would like to accomplish.
  • Help him/her brainstorm options to solve or alleviate the situation.

Here is what other parents and family members are saying about Concordia University Chicago:

At Visit Days...

"We really enjoyed our morning here at Concordia. (The visit program) was just as good for the students as the parents. We have visited other schools and have been received well, but not as personally as we felt here."

"I would have no problem sending my daughter here as I feel it would be a safe environment and growing place for her faith."

During Jump Start, the University's orientation program...

"(Jump Start was) excellent—for both parents and students! ‘Helpful hints’ (info session) for parents to help students succeed was very honest and helpful—makes ‘sending your kid off to college’ a reality…but with great hints on how to help them succeed!" 

“We really appreciate the warm and friendly environment at CUC. Everyone is very welcoming, and it’s comforting for parents who are letting their children go off to college for the first time. It’s also nice to have a chance to meet other parents and other new students. The Jump Start sessions are informative, and sometimes even fun!” 

During the school year...

"What I value most about Concordia University Chicago is the Christian staff. Knowing that my son is surrounded by loving and supportive Christian educators has settled my nerves as he is many hours away from home. By educators I am referring to everyone who assists with the student experience. Not just the fantastic professors, but also the recruiters, coaches, residence hall team, church group and food service. Every group has a sincere and loving heart in guiding the students to their full potential."

Area Accommodations

Carleton of Oak Park Hotel*
1110 Pleasant Street
Oak Park, IL 60302

Comfort Suites Schiller Park - O'Hare*
4200 N. River Road
Schiller Park, IL 60176

Harvey House B&B
107 S. Scoville Avenue
Oak Park, IL 60302

The Write Inn*
211 N. Oak Park Avenue
Oak Park, IL 60302

* Mention Concordia University Chicago for a discount rate

Comfort Inn O'Hare
2175 E. Touhy Avenue
Des Plaines, IL 60308

Courtyard by Marriott
370 N. Illinois Route 83
Elmhurst, IL 60126

Doubletree Hotel Chicago O'Hare - Rosemont
5460 N. River Road
Rosemont, IL 60018

Four Points Sheraton
10249 W. Irving Park Road
Schiller Park, IL 60176

Hampton Inn - Westchester
2222 Enterprise Drive
Westchester, IL 60154

Holiday Inn Chicago - Oak Brook
17 W 350 22nd Street
Oak Brook Terrace, IL 60181

Holiday Inn Express*
200 South Mannheim Road
Hillside, IL 60162 

Hyatt Regency O'Hare
9300 W. Bryn Mawr Avenue 
Rosemont, IL 60018 

Spring Hill Suites by Marriott*
410 West Lake Street
Elmhurst, IL 60126

The Westin O'Hare
6100 River Road 
Rosemont, IL 60018 

*Mention Concordia University Chicago for a discount rate