The CougarNet Helpdesk is ready to assist students, faculty and staff with their Audiovisual needs. We provide equipment loans, classroom and meeting room technology, as well as technical support for classrooms, conference rooms and campus events.

Check out our services below or contact us for a consultation. We can be reached at at 708-209-3131, cougarnet@cuchicago.edu, or helpdesk.cuchicago.edu.


Audiovisual (AV) & Computer (IT) Equipment Loan

Audiovisual equipment, laptops, and accessories are available to all faculty and staff for check-out and classroom/meeting room delivery. Students may also request equipment with approval from their faculty/staff advisor or through the campus room scheduling platform 25Live. Requests for equipment should be made a minimum of two business days in advance. Request for outdoor events or technical event support should be made a minimum of two weeks in advance.

Equipment Loan Policy

  • AV and IT equipment is available for university academic and business use.
  • University Students, Faculty and Staff may borrow select AV and IT equipment. However, students require approval from Faculty or Staff members to request AV equipment.
  • Indoor equipment reservation requests should be placed a minimum of two business days in advance of the pick-up or delivery. This allows the CougarNet Helpdesk enough time to process and fulfill the request.
  • Outdoor equipment reservations should be placed a minimum of two weeks in advance of the equipment delivery. This ensures that CougarNet has enough time to schedule staff for required sound pressure level monitoring.
  • Outdoor equipment requests placed less than two weeks in advance may not be fulfilled or may be substituted with less acoustically powerful equipment.
  • Audio systems at outdoor event must be kept at or below 58 dBA on the perimeter of campus. CougarNet staff will perform all sound pressure level compliance monitoring and will strictly enforce the 58 dBA limit. Electrical service and/or equipment may be refused or removed if direction from CougarNet Staff pertaining to audio equipment volume is not followed.
  • Requests for technical event support should be placed no less than two weeks in advance of the event. This ensures that CougarNet has enough time to scheduled staff to provide the requested support.

Place an Equipment Loan Request

Equipment loan requests may be submitted using the following methods.

When placing an equipment loan request, please include the following information:

  • Location - Indicate where the equipment should be delivered OR if you will pick-up the equipment from the CougarNet Helpdesk.
  • Start Date/Time - The date and time when your event begins.
  • End Date/Time - The date and time when your event concludes.
  • Equipment Needed - The list of requested equipment.
  • Event Name - The title of the event or reason for the request, such as "Work From Home".
  • Event Type - Indicate whether the request is for a undergraduate class, graduate class, meeting, or other event.

Equipment Available for Loan

The following items are available for pick-up or delivery. If you would like assistance selecting the item which will best meet your need or would like to request an item not found below please contact the CougarNet Helpdesk for consultation at 708-209-3131, cougarnet@cuchicago.edu, or helpdesk.cuchicago.edu.

  • Handheld Microphone
  • Laptop Audio Interface
  • Lectern/Tabletop Microphone
  • Mini-PPA Loudspeaker (Battery Powered)
  • Wireless Earset Microphone
  • PPA Loudspeaker
  • Wireless Handheld Microphone
  • Wireless Lavalier Microphone 

  • 80-Inch Projection Screen
  • 108-Inch Projection Screen
  • 160-Inch Projection Screen
  • Document Camera
  • DVD/Blu-ray Player
  • Large Venue Projector
  • Portable Projector

  • Audience Response System (Clickers)
  • Laptop
  • Printer
  • Transcription Pedal
  • USB Optical Disc Drive
  • Web Camera
  • Wi-Fi Hotspot

* Eligibility for Wi-Fi hotspot checkout is limited. To determine your eligibility to check out a hotspot, please view the full Wi-Fi hotspot usage policy here in FAQ 227.


Classroom/Meeting Room Audiovisual (AV) Technology

Many classrooms and meeting rooms on campus have been equipped with audiovisual technology. This includes, but is not limited to, video/data projectors, loudspeakers, document cameras, and interactive whiteboards. Select "Show More" to learn which of these technologies is provided in your classroom or meeting room.

Standard Technologies

CougarNet has standardized on a number of audiovisual technologies to maximize connectivity and allow as many users as possible to take advantage of campus resources.

These technologies include:

  • 1/8" Plug
    • The 1/8-Inch plug allows you to connect consumer audio sources to a sound system. Such sources include laptops, tablets, and some phones. Apple iPhone 7 and up will require an adapter.
  • Projector Sound
    • Rooms which provide "Projector Sound" rely on loudspeakers that are housed inside the projector itself to produce sound. The sound quality of these loudspeakers are often described as sounding small and thin. If these loudspeakers are not sufficient for your use, portable loudspeakers may be reserved from the CougarNet Helpdesk by a faculty or staff member.
  • Speaker Sound
    • Rooms that provide "Speaker Sound" use stand alone loudspeakers to provide audio support. These loudspeakers tend to produce a full sound at an appropriate volume.
  • AirPlay
    • AirPlay is technology which enables Apple computers to stream their video over Wi-Fi to the room's large display. Windows computers may also use AirPlay with the aid of specialty software. CougarNet recommends AirParrot from AirSquirrels.com
  • HDMI
    • The HDMI connector transmits both digital audio and video from your device to the display. When and HDMI adapter is used, it will be necessary to connect the 1/8-Inch plug to the adapter so that audio will pass to the loudspeaker.
  • Mini-DP
    • The Mini-DisplayPort connector transmits digital video from your device to the display.
  • VGA
    • The VGA connector transmits analog video from your device to the display.
  • USB-C
    • The USB-C connector transmits digital video from your device to the display.
  • Zoom Rooms and Zoom share screen
  • Document Camera
    • A Document Camera, sometimes called a visualizer, is a camera raised above a platform. Documents and objects placed under the camera are shown on the large display.
  • Web Camera
    • Rooms with "Webcam" support will have either a fixed camera located above the display or a movable Pan-Tilt-Zoom camera below the display. Presets for movable cameras can be selected from the room's touch panel controller. All cameras will require a USB connection to a laptop in order to be used.
  • SMART Board
    • Interactive whiteboards, such a the SMART Board, transform the large display into an interactive touch surface for connected computers. A USB connection and specific software drivers are required in order to take advantage of the whiteboard's interactive features. Otherwise, the whiteboard functions as a simple projection screen.

Technology Availability

Select the building below to view the presentation technology available within each building's meeting spaces.

Addison Hall

Audio Technology

Video Technology

Interactive Technology

1/8" Connector

Projector Sound

Speaker Sound

AirPlay

HDMI

Mini-DP

VGA

USB-C

Zoom Share Screen

Document Camera

Web
Camera

Smartboard

Zoom

AD 141B (Conference Room)

 

 

 

 

 

 

AD 150 (PC Lab)

 

 

 

 

 

 

 

AD 200

 

 

 

 

 

 

 

 

 

  ●

AD 202

 

 

 

 

 

 

 

AD 203

 

 

 

 

 

 

 

 

 

AD 205

 

 

 

 

 

 

 

AD 207

 

 

 

 

 

 

 

AD 210

 

 

 

 

 

 

 

AD 211

 

 

 

 

 

 

 

AD 213

 

 

 

 

 

 

 

AD 214

 

 

 

 

 

 

 

AD 215

 

 

 

 

 

 

 

 

 

Christopher Center

Audio Technology

Video Technology

Interactive Technology

1/8" Connector

Projector Sound

Speaker Sound

AirPlay

HDMI

Mini-DP

VGA

USB-C

Zoom Share Screen

Document Camera

Web
Camera

Smartboard

Zoom

CC 160               Interactive VP  
CC 170               Interactive VP  
CC 186               Interactive VP  
CC 200          
CC 248 C TV Sound              
CC 248 L
(Computer Lab)
           
CC 250        
CC 251                
CC 260        
CC 268        
CC 286        
CC 287        
CC 341                
CC 349                
CC 361          
CC 365          

Eifrig Hall

Audio Technology

Video Technology

Interactive Technology

1/8" Connector

Projector Sound

Speaker Sound

AirPlay

HDMI

Mini-DP

VGA

USB-C

Zoom Share Screen

Document Camera

Web
Camera

Smartboard

Zoom

EI 103                          
EI 109                          
EI 111              
EI 200              
EI 209                          
EI 210              
EI 215              
EI 217              
EI 309              
EI 311            

Geiseman Gymnasium

Audio Technology

Video Technology

Interactive Technology

 

1/8" Connector

Projector Sound

Speaker Sound

AirPlay

HDMI

Mini-DP

VGA

USB-C

Zoom Share Screen

Document Camera

Web
Camera

Smartboard

Zoom

North Gym Floor                        
South Gym Floor                      
Classroom 26              

Klink Memorial Library

Audio Technology

Video Technology

Interactive Technology

1/8" Connector

Projector Sound

Speaker Sound

AirPlay

HDMI

Mini-DP

VGA

USB-C

Zoom Share Screen

Document Camera

Web
Camera

Smartboard

Zoom

KL 286 (Conference Room) TV Sound            

Koehneke Community Center

Audio Technology

Video Technology

Interactive Technology

1/8" Connector

Projector Sound

Speaker Sound

AirPlay

HDMI

Mini-DP

VGA

USB-C

Zoom Share Screen

Document Camera

Web
Camera

Smartboard

Zoom

Alumni Room            
Cougar Den TV Sound                
Oak Park Room                          
River Forest Room                          
Room 10                          

Krentz Center

Audio Technology

Video Technology

Interactive Technology

1/8" Connector

Projector Sound

Speaker Sound

AirPlay

HDMI

Mini-DP

VGA

USB-C

Zoom Share Screen

Document Camera

Web
Camera

Smartboard

Zoom

KZ 100
(Conference Room)
         
KZ 104                    
KZ 120              
KZ 156
(Computer Lab)
           
KZ 200            
KZ 201                  
KZ 202              
KZ 204
(Photo Lab)
                         
KZ 250
(Bergmann Theatre)
                   
KZ 256              

Kretzmann Hall

Audio Technology

Video Technology

Interactive Technology

1/8" Connector

Projector Sound

Speaker Sound

AirPlay

HDMI

Mini-DP

VGA

USB-C

Zoom Share Screen

Document Camera

Web
Camera

Smartboard

Zoom

KM 150              
KM 153              
KM 159                  
KM 200            
KM 201
(Computer Lab)
                         
KM 203
(Keyboard Lab)
                         
KM 225
(Choir Room)
                     
KM 230
(Band Room)
                   
KM 261
(Conference Room)
                         
KM 269                
KM 271                
KM 350            
KM 351                  
KM 356              
KM 361              
KM 363              

Trusheim Hall

Audio Technology

Video Technology

Interactive Technology

1/8" Connector

Projector Sound

Speaker Sound

AirPlay

HDMI

Mini-DP

VGA

USB-C

Zoom Share Screen

Document Camera

Web
Camera

Smartboard

Zoom

TR 36
(Computer Lab)
           

Technical Support

The CougarNet Helpdesk provides on-demand technical assistance and technical event support. All event support requests should be placed two weeks in advance.

For immediate support, call 708-209-3131

On-Demand Support

Contact 708-209-3131 during the Helpdesk's open hours to request assistance. If the issue cannot be resolved over the phone a technician will be dispatched to your location for on-site assistance.

Contact the University Switchboard at 708-771-8300 to request audiovisual support during the weekend when the Helpdesk is closed. An on-call technician will then be dispatched to your location for on-site assistance. Please note that it may take some time before the on-call technician arrives.

Academic Year Hours

M-Th: 7:30 a.m. - 11:00 p.m.
Fri: 7:30 a.m. - 4:30 p.m.
Sat: 9:30 a.m. - 5:30 p.m.
Sun: 1:00 p.m. - 11:00 p.m.


Summer Hours

M-Th: 8:00 a.m. - 10:00 p.m.
Fri: 8:00 a.m. - 4:30 p.m.
Sat: 9:30 a.m. - 5:30 p.m.
Sun: 1:00 p.m. - 9:00 p.m.

All hours are subject to change.

Reporting a Technology Problem

CougarNet strives to maintain classroom and meeting room technologies in perfect working order. Unfortunately, components become worn out or damaged and no longer function correctly. When this happens, we need your help. Please report any technology issue to the CougarNet Helpdesk.

If the issue needs be resolved quickly, call us at 708-209-3131. Otherwise, please submit a Web Help Desk ticket at helpdesk.cuchicago.edu. Select the Request Type "Audio/Visual > A/V Maintenance" when classroom or meeting room technology is at fault.

Event Technical Support

CougarNet offers two levels of support for your event: Start-Up Support and Full Service Event Operation.

Start-Up Support consist of a quick check-in by a CougarNet Technician prior to the start of your event. They will work with you to perform a sound and video check of your media and the provided equipment. This level of support is available for all classes and events. It may be scheduled as part or your request at helpdesk.cuchicago.edu.

Full Service Event Operation is performed by a CougarNet Technician. During your event they will operate all audiovisual equipment. This can include the monitoring and adjustment of audio levels, the advancement of slides and other video content, and the operation of lighting instruments. Due to it's time intensive nature and limited staff availability, this service is only available for high profile events or those events with complex technical needs. Requests for this level of support should be made a minimum of three full weeks in advance of your event. When placing the order outline your need in the "Request Detail" portion of your request at helpdesk.cuchicago.edu.

Training

Individual instruction on the operation of AV or IT technologies is available by appointment.

Answers to Frequently Asked Questions can be found at helpdesk.cuchicago.edu


Web Streaming and Recording Services

Audio and video web streaming and recording requests may be directed to the Media Production Office. Visit Media Productions to learn more.