FACULTY

Claudia Santin, Ed.D.

Dean, College of Business

Full Professor, Leadership


College of Business

Dr. Claudia Santin has established a reputation as a pragmatic change agent and effective team builder. She joined the College of Business at Concordia-Chicago as Dean in 2014. Since becoming dean, she has led a series of initiatives seeking to provide high-quality programs for graduate and undergraduate students, as well as professional development opportunities for lifelong learners. Among these initiatives are implementing a College-wide assessment program, adapting the MBA for a new and global society, launching an innovative doctorate in business administration, leading the College’s strategic planning process, establishing a diverse Business Advisory Committee, creating a Center for Innovation and Entrepreneurship, increasing the global outreach of the College, as well as increasing international student presence in campus-based programs.

Dr. Santin’s extensive higher education experience encompasses serving as a university president, provost, and academic vice president. While president at Northcentral University (NCU), the School of Business received ACBSP accreditation. While at NCU, she led the development and HLC approval of the PhD, EdD, and Master’s programs in sports, higher education, organizational, and educational leadership, expanded global partnerships, and significantly increased enrollments. At Nova Southeastern University, Dr. Santin held a series of progressively demanding positions. She served as the director of marketing, an assistant dean of recruitment and enrollment, and an associate dean at the Wayne Huizenga College of Business and Entrepreneurship. Santin led the corporate, domestic, and international recruitment effort, starting the first corporate MBA in Shanghai, PRC. After a national search, Dr. Santin was appointed dean of leadership studies at the Fischler College.

In these successive leadership roles, she blended the components of a superb higher education experience, especially in the field of online delivery systems, with the demands of both the domestic and international marketplace, consistently achieving the delicate balance of quality and profit.

Her research, teaching, and consulting have focused on leadership, innovation in higher education, strategic positioning and visioning, mentoring, systems thinking, and developing human capital. Dr. Santin has served as a dissertation chair for two decades. She has extensive international academic program development experience, and has consulted for a variety of organizations including universities, not for profit organizations, and the federal government. She has served as an adjunct and dissertation chair for not for profit and for profit universities, increasing her knowledge and experience with online delivery systems, and best practices in online learning.

Dr. Santin pursues ongoing professional development as well as maintains a consistent schedule of conference presentation and publication. She has received awards for excellence in teaching and has earned certificates and post-master’s credits in online teaching and learning, corporate strategy, and marketing management. She serves as an associate editor for Management Education: An International Journal, and Change Management: An International Journal. She is a peer reviewer for The Journal of Virtual Leadership, the Journal of eLearning and Teaching, and the Journal of Online Higher Education. She is also vice president and executive director of the eLearning Global Center.

Dr. Santin has been a member of CUC’s faculty since 2008, and is a tenured professor of leadership. She was integral in the online development of the University graduate leadership program, and for designing new and innovative graduate programs. Prior to becoming Dean of the College of Business, she served as the assistant dean of the College of Graduate and Innovative Programs.

Degrees

  • Ed.D., Higher Education Leadership - Nova Southeastern University, Fort Lauderdale-Davie, FL
  • MBA Certificate, Marketing Management - Nova Southeastern University, Fort Lauderdale-Davie, FL
  • Graduate Certificate, Distance Learning - Nova Southeastern University, Fort Lauderdale-Davie, FL
  • Certificate, Corporate Strategy - University of Chicago; Chicago, IL
  • M.A., Counseling and Personal Services - College of New Jersey, Ewing, NJ
  • B.A., Psychology - College of New Jersey, Ewing, NJ

Academic and Professional Highlights

Presentations

  • Santin, C. presented, "Pragmatic Energy for Change Leadership: How Leaders Address Innovation Uncertainty,” (with J. Groh) at the 18th International Conference on Knowledge, Culture, and Change in Organizations, at the University of Konstanz. Konstanz, Germany, in March 2018.

  • Santin, C. presented “Innovative International Partnerships in Higher Education,” on September 2017, at The Global Leadership Forum, at Google Headquarters. New York, NY.

  • Santin, C. presented, “Infusing Diversity in Business Management Education through Strategic and Innovative International Partnerships.” [Virtual Presentation], April 2017, at the 17th International Conference on Knowledge, Culture, and Change in Organizations, at Charles Darwin University in Darwin, Australia.

  • Santin, C. presented the lecture, “Creativity as a Catalyst for Innovation,” to students enrolled in the CUC/HUEB cooperative program at Hebei University of Economics and Business (HUEB) in Shijiazhuang, China on May 15,  2016.

  • Santin, C. presented, “How to Facilitate Learning for International Business Students,” On May 14, 2016, at the Symposium on International Human Capital Management at the Shijiazhuang Botanical Garden Conference Center in China, hosted by Hebei University of Economics and Business (HUEB).

  • Santin, C. presented the paper, “Mentoring as a Catalyst for Organizational Innovation” (with D. Blaess and K. Hollywood) at The 8th Annual Mentoring Conference-New Perspectives in Mentoring: A Quest for Leadership Excellence &Innovation, at the University of New Mexico, in October 2015.

  • Santin, C. presented the paper, “Holistic Coaching to Support and Sustain Innovation: A Model for Maximizing Performance and Productivity” with K. Hollywood and Dr. Blaess) at The 8th Annual Mentoring Conference-New Perspectives in Mentoring: A Quest for Leadership Excellence & Innovation, at the University of New Mexico, in October 2015.

  • Driving Innovation Through Faculty Involvement(with P. Bucchi, K. Hollywood, and D. Blaess). 24thAnnual (2015) International Leadership Conference in Seattle, Washington.

  • Creating and Sustaining a LearnerCentered Institutional Culture (with K. Hollywood & D. Blaess). 24th Annual (2015) International Leadership Conference in Seattle, Washington.

  • Driving Innovation Through Faculty Involvement" (with P. Bucchi, K. Hollywood and D. Blaess).  24th Annual (2015) International Leadership Conference in Seattle, Washington.

  • "Creating and Sustaining a Learner-Centered Institutional Culture" (with K. Hollywood & D. Blaess).  24th Annual (2015) International Leadership Conference in Seattle, Washington.

  • “Championing Diversity and Inclusion to Create a Culture of Innovation” (With K. Hollywood, and D. Blaess).  Fifteenth (February, 2015) International Conference on Knowledge, Culture, and Change in Organizations at the University of California-Berkeley. 

  • “Effective E-Mentoring for a Diversity of Doctoral Scholars” (with K. Hollywood and D. Blaess). Fifteenth (February, 2014) International Conference on Knowledge, Culture, and Change in Organizations at the Said Business School at the University of Oxford.

  • “A Mandate for Change for Innovation in Higher Education” (with K. Hollywood and D. Blaess). Fourteenth (2014) International Conference on Knowledge, Culture, and Change in Organizations at the Said Business School at the University of Oxford.

  • “Maximizing Personnel Using Coaching Techniques” (with K. Hollywood and D. Blaess). Fourteenth (2014) International Conference on Knowledge, Culture, and Change in Organizations at the Said Business School at the University of Oxford.

  • "A Challenge for Higher Education: Preparing Competent Global Leaders" (with D. Blaess and K. Hollywood). 13th Annual Conference on Knowledge, Culture, and Change in Organizations, Vancouver, BC., June 2013.

  • "Setting the Institutional Agenda: Building Capacity for Sustainability" (with D. Blaess and K. Hollywood). Chair's Academy 22nd Annual Conference, Phoenix, AZ., April 2013.

  • “Challenges, Expectations, Experiences and Strategies for Working with the Adult Learner.” Concordia University Chicago’s Annual Faculty Professional Development Forum, August 2010.

  • “A Comparison of Effective Leadership Theories: A Model for Distance Leadership.” 17th International Conference on Learning; July 2010.

Publications

  • Santin, C. (2017, October). The paper, “Strategies, Stages, and Opportunities for Maximizing Mentoring Relationships,” was published and presented (with L. Bloom, K. Hollywood, & D. Blaess), in the proceedings of the 10th Annual International Conference, A Decade of Cultivating an Inclusive Mentoring Community: Developmental Networks for Innovation, Achievement, and Transformation, at the University New Mexico, in Albuquerque, NM.

  • Santin, C.  (2017). The paper, "A Framework and Model for Doctoral Mentor and Student Success” was presented and published in the proceedings of 23rd European Mentoring and Coaching Conference in Edinburgh, Scotland.

  • “Holistic Mentoring and Coaching to Sustain Organizational Change and Innovation” (with Blaess, Hollywood, & Bloom). (2016, May). Creighton Journal of Interdisciplinary Leadership, 2(1). pp. 32-46.

  • The paper, “The Internationalization of Higher Education” (with B. Dellegrazie) was published in the May 2016 proceedings of The Symposium on International Human Capital Management hosted by Hebei University of Economics and Business (HEUB) in Shijizhuang, China.

  • “MBA Curriculum Innovation: Focus on Ethics and Social Responsibility” (with Bucchi, P.) (2016). Journal of Business Leadership Today, (JOBLT), 7(4)

  • "The Role of Servant Leadership in Developing Human Capital (with Bucchi, P.) (2015).  Journal of Business Leadership Today Leadership (JOBLT), 10.

  • “Advancing Innovation through Faculty Entrepreneurship” (with Bucchi, P.). (2015). Journal of Contemporary Educational Leadership, 6(2).

  • "A Challenge for Higher Education: Preparing Competent Global Leaders" (with Hollywood, K & Blaess, D). (2014) Management Education: An International Journal, 13(3), 13-22.
  • “Creating a Culture of Innovation: Diversity and Inclusion as Drivers.”Journal of Business Leadership Today (JOBLT), September 2014.

  • “Creating a Common Language for Innovation in Higher Education” (with Bucchi, P.) Journal of Contemporary Educational Leadership (JOCEL), July 2014.

  • “Tenure: A Time for Reexamination and Innovation” (McDaniel, H.) Journal of Online Higher Education (JOHE), October 2013.

  • "Strategic Planning in Higher Education: Key Points to Success" (with McDaniel, H.) Journal of Online Higher Education (JOHE), February 2013.

  • "The Implications of a Shared Vision in Educational Institutions" (with McDaniel, H.) Journal of Online Higher Education (JOHE), January 2013.

  • "Socially responsible approaches to using technology in the 21st century." In C. Lentz (Ed.). The Refractive Thinker Vol. VII. (Chapter 11), Las Vegas, NV, 2012

  • “Management and Applications of Information Systems” (with McDaniel, H.). Journal of Virtual Leadership, 3(1), 2012.

  • “The New Global Leader: A Model for Distance Leadership in Higher Education" (with McDaniel, H.). Lakeland, FL, The eLearning Institute. 2011.

  • "Knowledge Management: Organizational Effectiveness, Sustainability and Profitability" (with McDaniel, H., and Bucchi, P.). The Journal of Applied Information Technology, March 2011.

  • "Meaningful Miles: Effective Leadership at a Distance" (with McDaniel, H.). Journal of Virtual Leadership, January 2011.

  • "The Role of Disintermediation in E-Commerce" (with Bucchi, P. & McDaniel, H.). The Journal of Business Leadership Today, December 2010.

  • “Leadership and the New Global Workforce” (with McDaniel, H.). Journal of Globalization and Higher Education, May 2010.

  • “Leadership Challenges of Academic Governance vs. Shared Governance” (with McDaniel, H.). Journal of Online Higher Education, May 2010.

Awards and Honors

  • Chi Sigma Iota
  • Delta Mu Delta
  • Sigma Beta Delta
  • Concordia University Chicago Commencement Speaker
  • MBA Faculty of the Year
  • Business in the Tri-City Excellence Award, 2007
  • Leadership America Woman Innovator
  • Woman on the Move in Education, 2001
  • Excellence in Business Award, 2000 & 1998
  • Distinguished Dissertation, 1994
  • American Society of Training and Development Leadership Award, 1990
  • Graduate Class Salutatorian, 1987