Admission & Financial Aid

Frequently Asked Questions

What if I have money coming from my church or district or a scholarship? Why isn’t it showing on my bill?

Funds that come from a source other than the University are called “outside resources.” The University would receive written verification from the source of the amount you are receiving and for what term(s). This information is then entered in a section in the system in which our department is notified of the funds, however the money does not post until the actual funds have been received by the University. You may deduct the amount you are to receive as an outside resource from your bill as long as the University has received verification.

What options do I have if I set up on the HigherOne Tuition Pay and my plan is canceled or terminated leaving an outstanding balance?

You are notified via email by HigherOne for any missed payments or if your contract was terminated. As the payment plan was your means to secure your payment for tuition, the balance is due in full immediately. A deadline will be given to pay by and if that is not met, your next semester’s registration will be in jeopardy.

What are my other options for paying my balance?

Each student is assigned a Financial Planning counselor. Take the opportunity to speak with your counselor for loan options. 

What if I don’t attend class, why do I still have to pay?

If you registered for courses at Concordia University Chicago, you have committed to attending class and have taken a seat in a particular class. At the time you sign your registration form, you are acknowledging your financial obligation to the University for service rendered. As the University cannot register you without your signature, we cannot withdraw you without a signature unless there is a default in payment, at which point you would be subject to a University withdrawal. Failure to attend does not constitute as a withdrawal. You must make your Academic Advisor aware of any and all courses you want to withdraw from.

Why isn’t all my financial aid showing on my bill?

The most common reason for your financial aid not showing on your bill would be because you have not yet completed your financial aid file for all aid to post to your account. It is the student’s responsibility to ensure this file is complete as soon as possible to avoid any delays or cancellation of funds.

How long do I have to pay a charge that was assessed to my account after the original student/schedule bill?

Since you are notified if you have a balance after school starts via your Concordia-Chicago email, you have 30 days from the date of the statement to pay your balance. If you do not pay your balance, you will be assessed service charges accordingly.

What does it mean if I have a Business Services hold on my account?

A Business Services hold is automatically placed on your account if you have an outstanding balance. This hold prevents the release of transcripts, additional registration and receiving a diploma, in some cases.