Emergency Communication Service

"What is the Emergency Communication Service?"

Concordia University is offering an emergency communication service for students, faculty, and staff. This service is provided on a voluntary, opt-in basis. This service will be provided through cellular telephones, using both text and/or voice messaging. It is the responsibility of the individual person to provide their cellular phone number initially and to keep it up to date.
The emergency communication service will only be used to notify students, faculty, and staff about the following types of urgent situations:

• Health risk
• Safety risk
• Closure of facility
• Cancellation or rescheduling of a course

The cellular phone numbers provided for this emergency communication service will not be (a) published in any directory, (b) will not be disclosed to anyone outside the university, and (c) will not be used for routine university communication with the individual.

"How do I sign up for this service?"

Individuals can provide their cellular phone numbers for the emergency communication service through the online Banner Web capability.

1. log in to Banner Web
2. click on PERSONAL INFORMATION
3. click on UPDATE ADDRESSES AND PHONES
4. click on PRIMARY PHONE to see the list of phone numbers.
5. add a new phone number with the phone type EMERGENCY COMMUNICATION SERVICE

Additionally, if individuals wish to provide their cellular number for the university to use for routine communication with them, they can provide their cellular phone number in the CELLULAR phone type.

You will receive an automated text message from us requesting your confirmation. Look for that confirmation request text message and reply with the words "YES CUC" (without the quotes). This will put you on the list to receive future text messages from Concordia University. It may take up to a full business day after you have signed up to receive the confirmation text message.

"Help, I didn’t receive the confirmation text message!"

If you lose the initial confirmation text message, you can still complete the confirmation step manually. To do this, send a new text message containing “SUBSCRIBE CUC" (without the quotes) to 23177 on your text-message enabled cell phone.
Note: this option will only work after you have signed up your cellphone number in Banner Web and received the first text message.

Additional Questions or Comments?

Please contact CougarNet support by calling (708) 209-3131 or email cougarnet@cuchicago.edu.